Refund & Return Policy

Effective Date: [19-06-2025]
 Website: https://www.ziffle.in

At Ziffle, your satisfaction is super important to us! While we hope you love everything you order, we understand that sometimes things don’t work out. Here's how returns and refunds work on our store:

 

What Can Be Returned?

We accept returns for most products within 7 days of delivery if:

  • The item is unused, unwashed, and in its original condition

  • All original packaging, tags, and accessories are intact

  • You have proof of purchase (order confirmation or invoice)

 What Can’t Be Returned?

We do not accept returns for:

  • Items marked Final Sale or Non-returnable

  • Personal care, hygiene-related, or intimate products

  • Custom or personalized items

  • Items damaged due to misuse, improper care, or wear & tear


 How to Request a Return

To initiate a return:

  1. Email us at teamziffle@gmail.com within 7 days of receiving your order

  2. Include your order number, reason for return, and clear photos if the product is damaged/defective

  3. Our team will review your request and get back within 24–48 hours

If approved, we’ll guide you through the return process.


 Return Shipping

  • If the return is due to our mistake (damaged/wrong item), return shipping is free

  • If it's for any other reason (e.g., change of mind), the customer will bear return shipping costs

  • We recommend using a trackable courier for safety

 Refund Process

Once we receive and inspect your return:

  • If eligible, your refund will be processed within 5–7 business days

  • Refunds are issued via the original payment method (UPI, card, etc.)

  • For Cash on Delivery (COD) orders, we may ask for your UPI or bank details for refund

 

 Replacements & Exchanges

We offer free replacements for:

  • Items that arrive damaged, defective, or incorrect

  • Replacement requests must be made within 48 hours of delivery with proper evidence (photos or videos)


 Important Notes

  • We reserve the right to deny returns if the item does not meet return conditions

  • Refunds will not be given for minor color or texture differences due to photography or screen settings

  • Please don’t return items without our approval — they may be lost or rejected


 Need Help?

We're here to assist!
 📧 Email us at: teamziffle@gmail.com